Privacy Policy
Last updated: 2026-05-12
This Privacy Policy explains how IV dolls (“we”, “us”, “our”) collects and uses personal data through this website.
This website is operated by Irina Voroshkova / "IV dolls", located in Belarus. We are the data controller/operator of the personal data we collect.
Contact email: irina.voroshkova@gmail.com
We process personal data in accordance with applicable data protection laws, including the personal data protection laws of Belarus and, where applicable, the EU General Data Protection Regulation and the UK GDPR.
1. What personal data we collect
When you contact us through the website form or by email, we may collect:
- your name;
- your email address;
- your country;
- the content of your message;
- information about the doll or order you are interested in.
If you place an order, we may also collect additional information needed to process and deliver the order, such as:
- delivery address;
- phone number, if required by the postal or courier service;
- order details;
- payment confirmation or transaction information;
- information required for customs and shipping.
We do not intentionally collect sensitive personal data, such as health information, political opinions, religious beliefs, or similar information.
We do not collect payment card details directly. If payment is made through a third-party payment provider, that provider processes payment data under its own privacy policy.
2. Why we use your personal data
We use your personal data only for the following purposes:
- to answer your questions;
- to discuss and confirm custom doll orders;
- to process and fulfil your order;
- to arrange payment and shipping;
- to provide customer support;
- to keep records required for accounting, tax, customs, or legal purposes;
- to protect our legal rights and prevent misuse of the website.
We do not use your personal data for advertising profiling.
We do not send marketing emails or newsletters unless you separately ask or consent to receive them.
3. Legal basis for processing
Where EU or UK data protection law applies, we process your personal data on the following legal bases:
- Steps before entering into a contract — when you ask a question about a doll, price, shipping, or order.
- Performance of a contract — when we process and deliver your order.
- Legal obligation — when we must keep information for accounting, tax, customs, or legal compliance.
- Legitimate interests — for ordinary business communication, fraud prevention, website security, and protection of our legal rights.
- Consent — where consent is required by law, for example for certain optional cookies or marketing communications, if we ever use them.
4. How we receive and store your data
The contact form on this website is created using Tilda. When you submit the form, your message is sent to us by email.
Form submissions may be technically processed by Tilda and/or our email service provider. Depending on Tilda settings, form data may also be temporarily stored in the Tilda account or related technical systems.
We mainly store customer communications in email correspondence. We do not create advertising databases or customer profiles for marketing purposes.
5. Who may receive your personal data
We may share your personal data only where necessary for the purposes described above.
Recipients may include:
- us, Irina Voroshkova/IV dolls, in Belarus;
- our sales representative/agent located in London, United Kingdom, who helps answer customer questions and process orders;
- Tilda, as the website/form platform provider;
- our email service provider;
- payment providers, if you make a payment through them;
- postal services, courier companies, customs brokers, or delivery partners;
- accountants, legal advisers, or other professional advisers, if necessary;
- government authorities, courts, or regulators, if required by law.
Our London sales representative/agent may use your data only to answer your inquiry, help process your order, and provide customer support. They must keep the information confidential and must not use it for their own marketing purposes.
We do not sell your personal data.
6. International transfers
Because we are located in Belarus and serve customers worldwide, your personal data may be processed in or transferred to Belarus, the United Kingdom, your country of residence, and countries where our service providers operate.
Data protection laws in these countries may differ from the laws of your country.
Where required by applicable law, we take reasonable steps to protect international transfers of personal data, including limiting the data shared, using service providers with privacy protections, and transferring data only where necessary to answer your request, process your order, or comply with legal obligations.
7. How long we keep your data
We keep personal data only for as long as necessary.
Generally:
- inquiries that do not result in an order are kept only as long as needed to answer the inquiry and for a reasonable follow-up period, normally up to 6 months after the last communication;
- order-related information is kept for as long as needed to fulfil the order, provide support, handle delivery issues, and comply with accounting, tax, customs, and legal obligations;
- email backups or technical copies may remain for a limited time according to the backup policies of our email or technical service providers.
When personal data is no longer needed, we delete it or anonymise it where reasonably possible.
8. Your rights
Depending on the law applicable to you, you may have the right to:
- ask whether we process your personal data;
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- object to processing;
- request restriction of processing;
- withdraw consent, where processing is based on consent;
- request a copy of your data in a portable format, where applicable;
- lodge a complaint with a data protection authority.
To exercise your rights, contact us at:
irina.voroshkova@gmail.com
We may need to verify your identity before responding to a request.
If you are in the European Union, you may also contact your local data protection authority.
If you are in the United Kingdom, you may contact the UK Information Commissioner’s Office.
If you are in Belarus, you may contact the National Personal Data Protection Centre of the Republic of Belarus.
9. Cookies and technical data
We do not use cookies for advertising or marketing tracking.
However, the website platform, hosting provider, or security tools may process limited technical data, such as:
- IP address;
- browser type;
- device information;
- date and time of access;
- technical cookies necessary for the website to work.
If we later add analytics, advertising pixels, newsletters, or other marketing tools, we will update this Privacy Policy and, where required, request your consent.
10. Children
Our website is intended for adult customers. Although we sell dolls, the website is not directed to children.
We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will delete it where appropriate.
11. Security
We take reasonable steps to protect personal data, including limiting access to customer communications and using password-protected email accounts and services.
However, no method of transmission over the internet or email is completely secure. Please avoid sending unnecessary sensitive information through the contact form or by email.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Last updated: 2026-05-12
This Privacy Policy explains how IV dolls (“we”, “us”, “our”) collects and uses personal data through this website.
This website is operated by Irina Voroshkova / "IV dolls", located in Belarus. We are the data controller/operator of the personal data we collect.
Contact email: irina.voroshkova@gmail.com
We process personal data in accordance with applicable data protection laws, including the personal data protection laws of Belarus and, where applicable, the EU General Data Protection Regulation and the UK GDPR.
1. What personal data we collect
When you contact us through the website form or by email, we may collect:
- your name;
- your email address;
- your country;
- the content of your message;
- information about the doll or order you are interested in.
If you place an order, we may also collect additional information needed to process and deliver the order, such as:
- delivery address;
- phone number, if required by the postal or courier service;
- order details;
- payment confirmation or transaction information;
- information required for customs and shipping.
We do not intentionally collect sensitive personal data, such as health information, political opinions, religious beliefs, or similar information.
We do not collect payment card details directly. If payment is made through a third-party payment provider, that provider processes payment data under its own privacy policy.
2. Why we use your personal data
We use your personal data only for the following purposes:
- to answer your questions;
- to discuss and confirm custom doll orders;
- to process and fulfil your order;
- to arrange payment and shipping;
- to provide customer support;
- to keep records required for accounting, tax, customs, or legal purposes;
- to protect our legal rights and prevent misuse of the website.
We do not use your personal data for advertising profiling.
We do not send marketing emails or newsletters unless you separately ask or consent to receive them.
3. Legal basis for processing
Where EU or UK data protection law applies, we process your personal data on the following legal bases:
- Steps before entering into a contract — when you ask a question about a doll, price, shipping, or order.
- Performance of a contract — when we process and deliver your order.
- Legal obligation — when we must keep information for accounting, tax, customs, or legal compliance.
- Legitimate interests — for ordinary business communication, fraud prevention, website security, and protection of our legal rights.
- Consent — where consent is required by law, for example for certain optional cookies or marketing communications, if we ever use them.
4. How we receive and store your data
The contact form on this website is created using Tilda. When you submit the form, your message is sent to us by email.
Form submissions may be technically processed by Tilda and/or our email service provider. Depending on Tilda settings, form data may also be temporarily stored in the Tilda account or related technical systems.
We mainly store customer communications in email correspondence. We do not create advertising databases or customer profiles for marketing purposes.
5. Who may receive your personal data
We may share your personal data only where necessary for the purposes described above.
Recipients may include:
- us, Irina Voroshkova/IV dolls, in Belarus;
- our sales representative/agent located in London, United Kingdom, who helps answer customer questions and process orders;
- Tilda, as the website/form platform provider;
- our email service provider;
- payment providers, if you make a payment through them;
- postal services, courier companies, customs brokers, or delivery partners;
- accountants, legal advisers, or other professional advisers, if necessary;
- government authorities, courts, or regulators, if required by law.
Our London sales representative/agent may use your data only to answer your inquiry, help process your order, and provide customer support. They must keep the information confidential and must not use it for their own marketing purposes.
We do not sell your personal data.
6. International transfers
Because we are located in Belarus and serve customers worldwide, your personal data may be processed in or transferred to Belarus, the United Kingdom, your country of residence, and countries where our service providers operate.
Data protection laws in these countries may differ from the laws of your country.
Where required by applicable law, we take reasonable steps to protect international transfers of personal data, including limiting the data shared, using service providers with privacy protections, and transferring data only where necessary to answer your request, process your order, or comply with legal obligations.
7. How long we keep your data
We keep personal data only for as long as necessary.
Generally:
- inquiries that do not result in an order are kept only as long as needed to answer the inquiry and for a reasonable follow-up period, normally up to 6 months after the last communication;
- order-related information is kept for as long as needed to fulfil the order, provide support, handle delivery issues, and comply with accounting, tax, customs, and legal obligations;
- email backups or technical copies may remain for a limited time according to the backup policies of our email or technical service providers.
When personal data is no longer needed, we delete it or anonymise it where reasonably possible.
8. Your rights
Depending on the law applicable to you, you may have the right to:
- ask whether we process your personal data;
- request access to your personal data;
- request correction of inaccurate data;
- request deletion of your data;
- object to processing;
- request restriction of processing;
- withdraw consent, where processing is based on consent;
- request a copy of your data in a portable format, where applicable;
- lodge a complaint with a data protection authority.
To exercise your rights, contact us at:
irina.voroshkova@gmail.com
We may need to verify your identity before responding to a request.
If you are in the European Union, you may also contact your local data protection authority.
If you are in the United Kingdom, you may contact the UK Information Commissioner’s Office.
If you are in Belarus, you may contact the National Personal Data Protection Centre of the Republic of Belarus.
9. Cookies and technical data
We do not use cookies for advertising or marketing tracking.
However, the website platform, hosting provider, or security tools may process limited technical data, such as:
- IP address;
- browser type;
- device information;
- date and time of access;
- technical cookies necessary for the website to work.
If we later add analytics, advertising pixels, newsletters, or other marketing tools, we will update this Privacy Policy and, where required, request your consent.
10. Children
Our website is intended for adult customers. Although we sell dolls, the website is not directed to children.
We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will delete it where appropriate.
11. Security
We take reasonable steps to protect personal data, including limiting access to customer communications and using password-protected email accounts and services.
However, no method of transmission over the internet or email is completely secure. Please avoid sending unnecessary sensitive information through the contact form or by email.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
